Question 1

Is Blaigent only for Ukraine or Polish e-commerce?

Accepted Answer

No. Blaigent is for businesses worldwide. The product focus today is strongest in Poland, and Ukrainian is one of several supported customer languages — not a market restriction. Teams and customers anywhere can use Blaigent.

Question 2

Is Blaigent a helpdesk chatbot?

Accepted Answer

No. Blaigent is not a helpdesk chatbot or FAQ deflector. It is a platform of highly intelligent, effective AI agents for customer support and sales that take real business actions — looking up orders, processing refunds, booking appointments, qualifying leads, and following up on sales — across WhatsApp, voice, email, web chat, and more.

Question 3

What is Blaigent?

Accepted Answer

Blaigent is an agentic AI platform: highly intelligent AI agents for customer support and sales. One unified agent handles web chat, WhatsApp, voice, SMS, email, and social channels — and executes real actions like refunds, bookings, order updates, and sales follow-ups under policy guardrails.

Question 4

How is Blaigent different from a regular chatbot?

Accepted Answer

Chatbots answer questions or deflect to FAQs. Blaigent agents complete work: refunds go through your payment processor, appointments land in your calendar, sales leads get qualified and followed up. Every action is checked against your business policy and logged for audit.

Question 5

Which channels does Blaigent support?

Accepted Answer

Web chat widget, WhatsApp Business, voice calls, SMS, email, Instagram DM, Telegram, and Facebook Messenger — all from one agent brain with shared memory.

Question 6

Can Blaigent process refunds and bookings automatically?

Accepted Answer

Yes. Blaigent agents check your business policy, then execute real actions such as refunds via Stripe/Shopify, bookings in Google Calendar, subscription changes, and escalations to a human.

Question 7

Is there a free plan?

Accepted Answer

Yes. Blaigent has a Free tier with 25 resolved conversations per month, no credit card required. Paid plans start at $19/month with no per-seat fees.